Returns, Refund & Warranty Policy

1. Cancellation and Refunds by the Company

At OneStopPhoto.in, customer satisfaction is our top priority. If we need to cancel an order due to unforeseen circumstances or processing errors, we will promptly notify you via email or phone. In such cases, we will initiate a full refund for the canceled items. This refund will be processed using the original payment method, and you can expect to see the credit within a few business days, depending on the processing times of your bank or payment provider.

If we have to cancel your order after it has been confirmed but before it has been shipped, we will inform you as soon as possible and process the refund without delay. For any cancellation initiated by us, our liability is limited to the refund of the purchase price of the canceled items. We do not assume responsibility for any other costs or inconvenience caused by the cancellation. Our aim is to ensure that such incidents are handled smoothly and efficiently, providing you with prompt updates and resolutions.

2. Return Terms

2.1 Eligibility for Returns

You may return most items purchased from OneStopPhoto.in within 7 days of receipt if they are in their original condition and packaging. The item must be unused, undamaged, and in the same condition as when you received it. This includes all accessories, manuals, and any free items that came with the purchase. To process a return, please contact our customer service team to obtain a Return Authorization Number (RAN) and detailed instructions on how to return the item.

However , in case of a damaged/missing or in correct product ,the return request should be filed within 1 day of delivery

2.2 Return Process

The present right of return only applies to products that are returned in their original, unopened, complete condition. Any product that has been damaged, is not in its original packaging, or has been opened, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.

To return an item, follow these steps:

1. Contact Customer Service: Reach out to our customer service team with your order number and details about the item you wish to return. We will provide you with a Return Authorization Number (RAN) and instructions for returning the item.

2. Prepare the Package: Pack the item securely in its original packaging, including all accessories, manuals, and any free items that came with it. Clearly write the Return Authorization Number (RAN) on the outside of the package.

3. Ship the Return: Send the package to the address provided by our customer service team. You will be responsible for the shipping costs associated with returning the item, unless the return is due to an error on our part or a defective product.

4. Inspection and Processing: Once we receive your return, we will inspect the item to ensure it meets our return criteria. We will process your return and issue a refund or exchange as applicable. You will receive a notification once the return has been processed.

2.3 Restocking Fee

Please note that a restocking fee of up to 15% may be applied to returns of certain items In case order is cancelled from customer end without any valid reason., if they are returned with their original packaging And unopened. This fee will be deducted from your refund amount.

3. Additional Non-Returnable Items

Certain items are non-returnable due to their nature. These include:

– Custom or Special Orders: Products that have been custom-made or ordered specifically for you.
– Consumable Items: Items such as film rolls or chemicals that have been opened or used.
– Digital Products: Downloadable items, software, or digital content that cannot be returned.

If you are unsure whether an item is returnable, please contact our customer service team for clarification before making a return request.

4. Refunds (if applicable)

4.1 Processing Refunds

Once we receive and inspect your returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. You will receive a notification via email once your refund has been processed. Please allow up to 7-10 business days for the credit to appear on your statement, depending on your bank or payment provider’s processing times.

4.2 Late or Missing Refunds

If you have not received a refund within the expected timeframe, please check your bank account or credit card statement again. If the refund does not appear, contact your bank or credit card company, as there may be a delay in processing. If you have done all this and still have not received your refund, please contact our customer service team for further assistance. We will review the issue and work with you to resolve it promptly.

5. Exchanges (if applicable)

5.1 Exchange Process

If you receive a defective or incorrect item, you may request an exchange for the same or a similar item. To initiate an exchange:

Any product that has been damaged, is not in its original packaging, or has been opened, will not be eligible for exchange request.

1. Contact Customer Service: Inform us of the issue with the item and request an exchange. We will provide you with instructions and a Return Authorization Number (RAN) if the return is necessary.

2. Return the Item: Follow the return process outlined in Section 2 to return the defective or incorrect item.

3. Receive the Exchange: Once we receive and inspect the returned item, we will ship the replacement item to you. Shipping costs for the exchange may be covered by us if the return is due to our error or a defective product.

5.2 Shipping Costs for Exchanges

In cases where the exchange is due to a mistake on our part or a defective product, we will cover the cost of shipping the replacement item to you. If you are exchanging an item for reasons other than an error on our part, you will be responsible for the shipping costs associated with returning the original item and receiving the replacement.

6. Shipping of Returns

6.1 Return Shipping Costs

You are responsible for the cost of shipping returned items unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

6.2 Address for Returns

Return items should be sent to the following address:

– Address: OneStopPhoto.in, 203, Magnum House II, Karampura Commercial Complex, Near Milan Cinema, New Delhi – 110015 (INDIA)

6.3 Processing Time

Once your return is received, please allow up to 10 business days for us to process and inspect the item. We will notify you of the outcome of the return inspection and proceed with issuing a refund or processing an exchange as applicable.

7. Warranty Information

7.1 Warranty Coverage

All film analog equipment purchased from OneStopPhoto.in is covered by the manufacturer’s warranty. Warranty terms and conditions may vary depending on the manufacturer and product type. Please refer to the manufacturer’s warranty policy for specific details regarding coverage, claims, and procedures.

7.2 Warranty Claims

To make a warranty claim, please contact our customer service team with your order details and a description of the issue. We will guide you through the warranty claim process and assist with contacting the manufacturer if necessary. Warranty claims are typically handled directly by the manufacturer, and you may need to provide proof of purchase and follow specific procedures outlined by the manufacturer.

7.3 Exclusions

The warranty does not cover damage resulting from misuse, accidents, modifications, or unauthorized repairs. Please review the manufacturer’s warranty policy for a complete list of exclusions and limitations.

Contact Information

For any questions or concerns regarding returns, refunds, warranty, or any other issues, please contact us:

– Address: 203, Magnum House II, Karampura Commercial Complex, Near Milan Cinema, New Delhi – 110015 (INDIA)
– Phone: 011-45074682, +91-9810070275
– Email: [info@easternphotographic.com](mailto:info@easternphotographic.com)

We appreciate your business and are here to assist you with any inquiries or issues related to your purchases. Thank you for choosing OneStopPhoto.in.