Cancellation Policy

• 1. Cancellation and Refunds by the Company

At OneStopPhoto.in, we strive to ensure that our customers are satisfied with their purchases. However, there may be instances where cancellations are necessary either due to unforeseen circumstances on our end or errors in processing. If we need to cancel an order after it has been confirmed, we will promptly inform you via email or phone. In such cases, we will initiate a full refund for the canceled items. The refund process will be executed using the original payment method, and you can expect to see the credit within a few business days, depending on your bank or payment provider’s processing time.

In situations where a cancellation is initiated by us, we make every effort to handle the process efficiently and transparently. Our team will review each case individually to determine the cause and ensure that similar issues do not recur. We value our customers’ trust and are committed to maintaining high standards of service, including in cases of order cancellations. If you have any concerns or questions about a cancellation initiated by us, please reach out to our customer service team for detailed assistance and to resolve any issues that may arise.

• 2. Liability in Case of Cancellation by the Company

When OneStopPhoto.in initiates a cancellation of your order, our liability is limited to the full refund of the purchase price of the canceled items. We do not assume any additional responsibility or liability for any inconvenience, costs, or damages that may result from the cancellation. This includes any indirect or consequential damages that may arise due to the cancellation of your order.

We understand that cancellations can be inconvenient, and we are committed to minimizing any impact on you. Our refund policy ensures that you are reimbursed promptly for the canceled items. However, please be aware that we are not liable for any other expenses or losses you may incur as a result of the cancellation, including but not limited to, travel expenses, opportunity costs, or any other associated costs.

• 3. Cancellation by You

If you decide to cancel your order before it has been processed and shipped, you may request a cancellation by contacting our customer service team directly. To ensure a smooth cancellation process, please provide your order number and any relevant details when making your request. We will review your cancellation request promptly and take appropriate action based on the status of your order.

If your cancellation request is received before the order has been processed, we will make every effort to cancel the order and issue a full refund. However, once an order has been processed or is in the shipping stage, it may not be possible to cancel the order. In such cases, you will need to follow our return process once you receive the items.

If you have received the items and wish to return them, please refer to our [Refund and Returns Policy] for detailed information on how to return the Products and obtain a refund. Returns are subject to our standard return policy, which includes conditions for the items being in their original condition and packaging.

We recommend reviewing your order carefully before finalizing your purchase to avoid any potential need for cancellation. Our team is here to assist you with any questions or concerns you may have regarding your order, and we are committed to providing a positive shopping experience.

• Contact Information

For any queries related to cancellations, refunds, or any other concerns, please do not hesitate to contact us:

– Address: 203, Magnum House II, Karampura Commercial Complex, Near Milan Cinema, New Delhi – 110015 (INDIA)
– Phone: 011-45074682, +91-9810070275
– Email: [info@easternphotographic.com](mailto:info@easternphotographic.com)

We appreciate your business and are here to assist you with any questions or issues related to your orders. Thank you for choosing OneStopPhoto.in.